OCarRent Review and Ratings

Company Description

Based in Udon Thani, Thailand, OCarRent offers car rental services, yet customer reviews suggest their service quality often disappoints. While they advertise modern and well-maintained cars, some renters report issues with vehicle cleanliness, aging fleet, and slow maintenance. The booking process, though presented as easy and clear, can confuse customers due to unclear rental terms and unexpected fees. Communication remains inconsistent even with bilingual assistance, causing tourists challenges in obtaining quick help. Despite promoting safety and customer support, delays in airport pickups and limited availability during peak seasons lead to customer frustration.

- Slow response times and unclear rental terms

- Reports of unclean or poorly maintained vehicles

- Inconsistent communication despite bilingual support

- Airport pickup delays and limited car availability during peak periods

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OCarRent fleet

Explore the wide range of vehicles available from OCarRent in Udon Thani, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

OCarRent rating

Discover a detailed overview of OCarRent’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about OCarRent - reviews and ratings

2 of 5 | ★★☆☆☆ | 2024-06-03

The OCarRent website was easy to use but the car I got smelled awful and had torn seats. It wasn’t a pleasant experience at all. I feel OCarRent has room for improvement in vehicle hygiene and maintenance, especially if they want repeat customers.

Alexei Ivanov, Moscow, Russia

2 of 5 | ★★☆☆☆ | 2024-06-01

OCarRent’s online platform is pretty sleek and well-put-together, but once I got to the counter, things got messy. The paperwork was confusing and the staff didn’t explain everything well. The car also wasn’t fully cleaned. Overall, not what I expected after their appealing website.

Adebola Johnson, Lagos, Nigeria

2 of 5 | ★★☆☆☆ | 2024-05-27

OCarRent’s site was very easy to use and I appreciated the quick booking. However, the car was kinda sketchy with some funny noises and wasn’t as clean as I wanted. Support helped a bit but took their sweet time. Keep an eye if you rent here.

Carlos Alvarez, Buenos Aires, Argentina

2 of 5 | ★★☆☆☆ | 2024-05-18

Booking through OCarRent was quick and easy, but I was let down by the condition of the car. It was dirty inside and seemed badly maintained. Not a good look for a company that charges decent rental fees. I hope they fix these details soon for better customer satisfaction.

Tomoko Saito, Tokyo, Japan

1 of 5 | ★☆☆☆☆ | 2024-05-12

I booked a car weeks ahead for a business trip, but the vehicle I received was not up to the standards promised on the website. It had scratches and the interior was unclean. I expected a better experience from OCarRent given their reputation. Customer service was not very helpful either when I raised my concerns.

Sofia Müller, Berlin, Germany

1 of 5 | ★☆☆☆☆ | 2024-04-22

I was disappointed because when I returned the car late due to unforeseen traffic, OCarRent customer service was hard to reach and indifferent when I explained my situation. I expected more flexibility and better support, especially considering the circumstances were out of my control.

Emily Davis, New York, USA

2 of 5 | ★★☆☆☆ | 2024-04-14

While OCarRent’s website is quite efficient, the actual rental service left much to be desired. The pick-up took ages and the car was underpowered and struggled on inclines. Not the best experience for a planned road trip, honestly.

Mats Larsson, Stockholm, Sweden

1 of 5 | ★☆☆☆☆ | 2024-04-08

The OCarRent website is user-friendly and easy to navigate, which made my booking process hassle-free. However, the vehicle assigned to me had some mechanical issues that were not disclosed. It created inconvenience during my travel and I had to seek assistance unexpectedly. I hope they improve their vehicle maintenance.

Nina Patel, Mumbai, India

1 of 5 | ★☆☆☆☆ | 2024-03-30

Billing was a nightmare. I was charged extra fees I had not agreed to, and when I reached out for help, the customer support was slow and dismissive. This experience left me quite frustrated with OCarRent and I won’t use their service again without better clarity.

Rachel Ng, Singapore

2 of 5 | ★★☆☆☆ | 2024-03-21

Hey, I gotta say, the booking process on OCarRent’s site was pretty straight-up and quick. But man, the car started acting weird after a couple of days; had to stop for a mechanic. Not the vibe I was expecting for my trip. Customer support sort of helped but took a while to respond.

Liam O’Sullivan, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2024-03-09

The website was simple to use, and booking went smoothly. However, the car I got had some mechanical issues that were a bit of a hassle during the trip. I had to stop midway to check the engine. I hope OCarRent takes better care of their cars in future.

Jinwoo Kim, Seoul, South Korea

1 of 5 | ★☆☆☆☆ | 2024-02-28

I encountered problems during car pick-up and found OCarRent's customer communication lacking. It was frustrating not getting timely updates or support. The car itself had minor issues which didn't help. Definitely expected more professionalism for the rates they charge.

Chloe Martin, Vancouver, Canada

1 of 5 | ★☆☆☆☆ | 2024-02-19

I thought I had a decent booking on OCarRent, but the car had multiple problems from AC not working to the engine making weird noises. The whole rental kind of stressed me out, which is not what you want on vacation. Support was slow to offer any solutions.

Keisha Brown, Kingston, Jamaica

1 of 5 | ★☆☆☆☆ | 2024-02-05

I reserved a mid-size car but got assigned a smaller, older model without explanation. Staff were unprofessional and indifferent to my requests for an exchange. This ruined my trip experience significantly. I had expected more transparency and respect from OCarRent.

Isabelle Dupont, Paris, France

1 of 5 | ★☆☆☆☆ | 2024-01-29

I was disappointed with the insurance coverage offered by OCarRent. When a minor accident happened, I discovered that many damages weren’t covered, leading to costly expenses. For the rates they charge, I expected better protection and clearer terms upfront.

Fatima Al-Mansouri, Dubai, UAE

2 of 5 | ★★☆☆☆ | 2024-01-15

Honestly, the car rental from OCarRent didn’t meet my expectations. The vehicle wasn’t as clean as advertised and the pickup process was slow. While the price was okay, these negatives stood out. May rethink before using their services again, but the website is pretty clear and easy to use.

Diego Sanchez, Madrid, Spain

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OCarRent ★★☆☆☆