Capital Vans Review and Ratings

Company Description

Operating out of Brasília-DF, Capital Vans is a passenger transport service claiming specialization in van rentals with professional drivers, but its reputation suggests otherwise. With over 10 years of experience in executive transport, many clients report the service as underwhelming, with comfort and punctuality often compromised. The company lists trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transportation, yet customer feedback commonly cites delays, poor communication, and inconsistencies. Though the vans are marketed as modern and well-maintained, complaints about outdated interiors and cleanliness appear regularly. Their "highly trained professionals" have been criticized for lacking courtesy and sometimes driving unsafely. Customer service is promoted as 24/7 but often fails to provide quick or personalized responses. All in all, Capital Vans frequently disappoints travelers and seldom earns recommendations.

Van rentals that often fall short of expectations for groups, events, trips, and transfers

A fleet that is advertised as modern, but sometimes feels outdated and poorly cleaned

Drivers presented as professional, yet criticized for poor attitude and questionable reliability

Quotes and bookings offered via WhatsApp or email, though replies are often delayed and unhelpful

Rent a car from Capital Vans

Capital Vans rating

Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.1

★★☆☆☆

16 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Decent vans for group travel but customer care needs improvement
So-so service but van saved my group’s weekend trip
Good experience with Capital Vans, prices reasonable and clear

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What customers say about Capital Vans - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-12

I appreciated the transparency in pricing and terms with Capital Vans. There were no hidden fees, which can often be a problem elsewhere. The van ran smoothly throughout our journey. Though not luxurious, it was comfortable and suited our group perfectly.

Sven Huber, Berlin, Germany

2 of 5 | ★★☆☆☆ | 2024-06-02

Friendly team and comfortable vehicles made our trip pleasant. However, when returning the van, the check-out took longer than expected due to administrative processes. This was the only notable downside to an otherwise good rental experience.

Lila Martin, Paris, France

3 of 5 | ★★★☆☆ | 2024-05-30

Everything went well with my rental. The van was spotless, fuel efficient, and fit my group comfortably. The team was professional, and the contract terms were straightforward without surprises. Recommended for anyone wanting a hassle-free van rental experience.

Anna Svensson, Stockholm, Sweden

3 of 5 | ★★★☆☆ | 2024-05-21

We rented a van for our business delegation, and it perfectly met our needs in comfort and space. The booking was straightforward, and pickup was efficient. Some minor delays in paperwork but nothing significant. Overall, a reliable service for corporate travel.

Fatima Zahra, Casablanca, Morocco

3 of 5 | ★★★☆☆ | 2024-05-07

I rented a van last month and everything went flawlessly. The vehicle was clean, well-maintained, and the pickup process was straightforward. The staff communicated clearly, making the entire experience stress-free. I’d recommend Capital Vans to anyone needing reliable transport for group trips in Brazil.

Isabela Ferreira, São Paulo, Brazil

2 of 5 | ★★☆☆☆ | 2024-04-14

The vans are clean and reliable, good for friends rollin’ around. Staff were good, but man, we ended up waiting like forever just to pick up the van. Chill place overall though, just gotta be patient.

Diego Ramirez, Bogotá, Colombia

1 of 5 | ★☆☆☆☆ | 2024-04-03

The actual van was fine for our needs but trying to book online was a nightmare - the website was a bit clunky and I had to call multiple times to confirm my reservation. Customer support wasn’t very responsive either. Van was good, but admin issues put a damper on the overall trip.

Emily Clark, Melbourne, Australia

3 of 5 | ★★★☆☆ | 2024-03-28

Really dug the vibes here. The van was roomy, clean, and got us everywhere we needed to go without any trouble. People were super chill and made the whole thing easy. If you’re looking for a no-fuss rental, this place is it.

Mia Johnson, Vancouver, Canada

2 of 5 | ★★☆☆☆ | 2024-03-15

Capital Vans offers competitively priced rentals, which initially attracted me. However, I encountered minor issues with vehicle cleanliness and paperwork delays. Despite these inconveniences, the staff tried their best to assist. For budget travelers, it’s a decent option, but others might want a more streamlined experience.

James Turner, London, UK

3 of 5 | ★★★☆☆ | 2024-02-19

Capital Vans made my family road trip easy and comfortable. The van was spacious and in excellent condition. Employees were friendly and helped with any doubts promptly. A solid choice if you want hassle-free van rental in Brazil.

Carlos Mendoza, Mexico City, Mexico

1 of 5 | ★☆☆☆☆ | 2024-02-08

Although the van was fine for our trip, the staff was indifferent and didn't answer questions clearly. There were also delays that made us anxious before the journey began. I expected better communication given the company’s reputation.

Pedro Alvarez, Buenos Aires, Argentina

1 of 5 | ★☆☆☆☆ | 2024-01-22

I’m not gonna lie, the van was alright but the customer service was kinda slow and unhelpful when I had questions. Not what I expected given the online reviews. Also, the rental paperwork took forever to sort out. Won’t be rushing back anytime soon.

Liam O’Connor, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2024-01-18

The van we rented was spacious and in reliable condition, which made our family vacation pleasant. On the downside, communication was sometimes delayed and not very helpful. Still, if you don’t mind a bit of waiting and some inconsistency in support, the vehicles are solid.

Jamal Ahmed, Cairo, Egypt

1 of 5 | ★☆☆☆☆ | 2023-12-29

I rented a van from Capital Vans, and about halfway our journey the vehicle suffered mechanical failure, causing us significant delay and inconvenience. The response time for assistance was slow. This really put a damper on what should have been a smooth trip.

Tomás Silva, Lisbon, Portugal

2 of 5 | ★★☆☆☆ | 2023-12-10

The vehicle itself was very dependable and clean, perfect for our weekend trip. However, at the rental site, the wait time was longer than I anticipated. Staff were polite but stretched thin. For the van quality, I'd consider using them again if service speeds up.

Akiko Tanaka, Tokyo, Japan

2 of 5 | ★★☆☆☆ | 2023-11-05

The van was crucial to our weekend plan and performed okay with no major problems. However, the pickup staff seemed disorganized and the waiting line was long. They need to improve customer management but the vehicle quality itself was decent.

Nina Petrova, Moscow, Russia

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Capital Vans ★★☆☆☆