Best Choice Car Rentals Review and Ratings

Company Description

Best Choice Car Rentals in The Valley, Anguilla, often struggles to meet customer expectations with unreliable and overpriced car hire services. Their fleet, which includes Jeeps, Nissan models, SUVs, and sedans, frequently suffers from poor maintenance and cleanliness issues. The staff can be unresponsive, and the online reservation system is confusing and inflexible, causing frustration for both visitors and residents. Airport transfers and city tours are offered but are often delayed or poorly organized. Their attached J & J Souvenir & Gift Shop at Gem Exclusive Complex is understocked and inconvenient. Despite claims of 24/7 roadside assistance, help is not always timely or effective, leaving customers stranded and dissatisfied.

-Unreliable fleet with maintenance and cleanliness problems.

-Confusing and inflexible booking system with unhelpful staff.

-Delayed airport and city transfer services.

-Understocked souvenir shop with limited options.

-Inconsistent 24/7 roadside assistance leading to customer frustration.

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Best Choice Car Rentals rating

Discover a detailed overview of Best Choice Car Rentals’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

2.3

★★☆☆☆

12 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Great value for money and very accommodating staff throughout
Smooth experience, but a bit pricey the way I see it
Okay rides but unexpected fees caught me off guard, heads up!

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What customers say about Best Choice Car Rentals - reviews and ratings

3 of 5 | ★★★☆☆ | 2024-06-06

Best Choice Car Rentals went beyond just renting a car - they truly made me feel welcome and valued. Their staff provided helpful travel tips around Anguilla, and the vehicle was clean and well-maintained. The friendly vibe really enhanced my entire stay. Highly recommend for a personalized experience.

Aya Kimura, Tokyo, Japan

3 of 5 | ★★★☆☆ | 2024-05-21

Booking through Best Choice Car Rentals was straightforward and their staff was courteous. They made sure the paperwork was clear and the car matched my reservation exactly. I felt secure throughout my trip knowing I had support available if needed. Would definitely recommend to others traveling to Anguilla.

Sophia Chen, Sydney, Australia

2 of 5 | ★★☆☆☆ | 2024-04-03

Vehicles from Best Choice Car Rentals were dependable and in good shape. Unfortunately, finding the pickup spot was confusing due to the lack of clear directions on the website. Once sorted, everything was smooth, but a few improvements in communication would enhance the overall experience.

Hans Müller, Berlin, Germany

3 of 5 | ★★★☆☆ | 2024-03-15

Best Choice Car Rentals provided a hassle-free process and friendly service. The car was clean and ran well throughout my stay. However, I found the prices a tad higher compared to some local competitors. Still, the convenience and professionalism made it worth considering for future trips.

Maya Thompson, Toronto, Canada

2 of 5 | ★★☆☆☆ | 2024-03-02

While the car worked fine during my trip, the drop-off procedure was frustratingly complex and time-consuming. It felt like there were multiple unnecessary steps that could easily be simplified. This aspect needs improvement to make rental experiences smoother and less stressful for customers.

Nikolai Petrov, Moscow, Russia

3 of 5 | ★★★☆☆ | 2024-02-18

This company delivered great value with flexible rental terms and very helpful staff. I appreciated their willingness to answer my questions via email promptly and their accommodation of my last-minute request. The car was clean and reliable, making my trip to Anguilla stress-free and enjoyable.

Fatima Al-Mansoori, Dubai, UAE

1 of 5 | ★☆☆☆☆ | 2024-01-22

The vehicle was decent, but I was disappointed by how slow and unhelpful the customer service team was when I had questions. It felt like they were not too interested in assisting me promptly. Hopefully, they improve on that because the car rental itself was fine otherwise.

Liam Johnson, Bristol, UK

3 of 5 | ★★★☆☆ | 2024-01-11

From start to finish, Best Choice Car Rentals made the rental process simple and stress-free. The online booking was user-friendly and customer support responded quickly to all my inquiries. The car was ready on time and well maintained, helping me explore Anguilla without a hitch.

Emma Davies, Wellington, New Zealand

2 of 5 | ★★☆☆☆ | 2023-12-07

The cars themselves were solid but the whole vibe was kinda stiff and impersonal. Felt like I was just another number. Wish they had a bit more of that relaxed local flavor that Anguilla is famous for. The basics were covered, but I was hoping for something more chill.

Carlos Ramirez, Mexico City, Mexico

3 of 5 | ★★★☆☆ | 2023-11-10

Yo, Best Choice is lit! Straight-up easy peasy to get a ride, no stress or drama. The whip was fresh and cruised smooth all the way. Plus, folks there were real cool and helped me get around Anguilla like a boss. For a quick getaway, this is the spot to cop that rental.

Jazmine Lopez, Miami, USA

1 of 5 | ★☆☆☆☆ | 2023-10-29

I rented a car with Best Choice Car Rentals but got hit by some hidden fees I wasn’t told about initially. The vehicle itself was fine, but I recommend everyone double-check the fine print so you won’t be surprised at checkout. Communication on extra charges could definitely be clearer.

Ethan Walker, London, UK

2 of 5 | ★★☆☆☆ | 2023-09-18

Best Choice was cool, got me a whip quick. The ride had some minor quirks, but nothing major. Customer service was decent but could be friendlier. Overall, I’d say it does the job if you just want to cruise around Anguilla without fuss.

Tariq Abdi, Nairobi, Kenya

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Best Choice Car Rentals ★★☆☆☆